Last updated: 14 October 2026
Refund & Cancellation Policy
When OmanTopup refunds a top-up, how to cancel a request, how long refunds take and how to contact us about a payment for a FRiENDi number in Oman.
Cancelling a request
Sending the request form is free and does not commit you to anything. You can cancel at any time before you approve payment — just tell your manager or email us.
When we refund
If you paid and the credit was not added to the FRiENDi number you confirmed, we refund the full amount, including any service fee.
If we charged you twice for the same top-up, the duplicate payment is refunded in full.
When a refund is not possible
Mobile credit that has already reached the line cannot be withdrawn. Please double-check the number during the call — a top-up sent to a number you confirmed cannot be reversed.
How refunds are paid
Refunds go back to the card used for payment. We start the refund within 2 business days of confirming the issue; the time it takes to appear depends on your bank.
How to ask for a refund
Email care@omantopup.com or call us with the number you topped up, the amount and the time of payment. We reply within 24 hours.