Help centre
Friendi recharge questions, answered
Short, practical answers about requesting a top-up through OmanTopup.
How do I request a Friendi recharge through this site?
Open the recharge page, enter the FRiENDi mobile number you want to top up and send the form. A manager calls you back to agree the amount and guide you through payment.
How long does it take?
We call you back within 24 hours, and usually much sooner during support hours, Sunday to Thursday from 9:00 to 18:00 Muscat time. Once payment is confirmed, the credit is normally added shortly after.
Which payment methods are accepted?
You pay by bank debit or credit card on a secure checkout page once the details are agreed with your manager.
Are there fees or limits?
Each request can be any amount from OMR 0.100 to OMR 50.000. If a service fee applies, it is stated clearly before you confirm, and nothing is charged without your approval.
What if my payment failed, or money was taken but the credit did not arrive?
Contact us with the number and the time of payment. We check the transaction and either complete the top-up or return the money in line with our Refund Policy.
Is it safe to enter my card details?
Card details are entered only on the encrypted checkout page at the payment step. Our forms never ask for card numbers, and we do not store them.
Can I get a refund?
Yes, if a top-up was not credited. Credit that has already reached the line cannot be reversed. Details are in our Refund Policy.
How do I contact support?
Call us, email care@omantopup.com or use the contact form. We answer in English and Arabic.