Step by step
How Friendi quick pay requests work
From the moment you leave your number to the moment the credit appears — here is exactly what happens and what each stage means.
Four steps from request to credit
You send a request
On the recharge page you enter the FRiENDi mobile number, and optionally your name, preferred language and a note. No account is created.
A manager calls you
Within 24 hours a manager calls the number you left, or the contact you asked us to use. During support hours this is usually much faster.
You agree the details
Together you confirm the number, the recharge amount between OMR 0.100 and OMR 50.000 and any service fee. Nothing is paid until you approve.
Payment and credit
You pay securely by card on the next step. The credit is added to the FRiENDi line, and we confirm with you once it shows.
What each request status means
- Received
Your request is in our queue and assigned to a manager.
- Call back
A manager is trying to reach you. Keep your phone nearby; we try again if we miss you.
- Confirmed
You approved the amount and payment. The top-up is being processed.
- Credited
The balance has reached the FRiENDi line. You can check it on the phone as usual.
If a top-up is late or did not arrive
Contact- Check that the number you confirmed is correct — a single wrong digit sends credit elsewhere.
- Restart the phone and check the balance again; some updates take a few minutes to display.
- Contact us with the number and the time of payment. We trace the top-up and, if it was not credited, refund it under our Refund Policy.